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STORE POLICY

​Thank you for shopping with The Popcorn Box Atlanta! We specialize in handcrafted gourmet popcorn, dessert-inspired pecans, and community fundraising solutions. By shopping with us or participating in a fundraiser, you agree to the following store policies:

 

Store Hours  

 •    Online ordering available 24/7  

 •    Pop-up/event hours vary and are announced via social media or email  

 •    Customer service inquiries are responded to within 24–48 hours on business days

 

Payment Methods

  •  All major credit/debit cards  

  •  Apple Pay, PayPal (if enabled)

  •  No cash refunds or checks accepted for online orders

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Product Availability  

  •  All products are made fresh in small batches  

  •  Seasonal flavors or limited-edition items are offered while supplies last    

  • We reserve the right to substitute or discontinue products at any time

RETURNS & CANCELLATIONS

At The Popcorn Box Atlanta, everything we make is fresh to order and handled with care. Due to the nature of our products:

 

ALL SALES ARE FINAL

    •    We do not offer refunds, returns, or exchanges on popcorn, pecans, or fundraiser purchases.

    •    If you receive the wrong item or your product is damaged in transit, please notify us within 24 hours of delivery so we can make it right.

 

Fundraiser Orders

    •    Fundraiser orders are final once submitted and paid.

    •    Sellers and supporters are responsible for entering correct order details.

 

Cancellations

    •    Orders may only be canceled within 30 minutes of placing your order if it has not entered production.

    •    Contact us immediately at contact@thepopcornboxatl.com or 470-391-4489 to request cancellation.

SHIPPING/DELIVERY POLICY

We offer multiple options to receive your order, including local pick-up, limited delivery, and shipping on select items. Please read carefully before placing your order.

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🚚 Shipping Policy

 

Eligible Products:

    •    Shipping is currently available for select non-perishable items such as our gourmet pecans and prepackaged popcorn varieties.

 

Shipping Locations:

    •    We currently ship within the U.S. only.

    •    We do not ship internationally at this time.

 

Processing Time:

    •    Orders are processed within 3–7 business days of payment.

    •    During peak seasons, processing may take longer.

 

Shipping Carrier:

    •    We use  UPS.

    •    Tracking numbers will be provided once your order ships.

 

Shipping Fees:

    •    Is a flat fee.

    •    Shipping fees are non-refundable.

 

Shipping Disclaimer:

    •    The Popcorn Box Atlanta is not responsible for lost, stolen, or delayed packages once they have been shipped.

    •    Please ensure your shipping address is accurate at the time of purchase.

 

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📦 Local Pick-Up Policy

 

How It Works:

    •    Free pick-up is available at designated times and locations (e.g., home studio, events, or markets).

    •    Choose “Local Pick-Up” at checkout and you’ll receive a follow-up message with instructions.

 

Pick-Up Notifications:

    •    You will be notified by text or email when your order is ready.

    •    Orders must be picked up within 5 business days of notification unless otherwise arranged.

 

Pick-Up Locations May Include:

    •    Lithia Springs, GA 

    •    Scheduled pop-up shops and events (dates announced online)

    •    Fundraiser bulk pick-ups (group coordinator will be notified)

 

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🚗 Local Delivery Policy (if offered)

 

Availability:

    •    Limited to select areas (within a defined zip code range) and for qualifying order minimums.

 

Fees:

    •    Delivery fees may apply and will be calculated at checkout or invoiced separately.

 

Scheduling:

    •    Delivery dates are coordinated after order confirmation.

    •    You must be present to receive your order unless otherwise arranged.

 

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🧾 Order Confirmation & Tracking

    •    You will receive a confirmation email or text upon placing your order.

    •    A second notification will be sent when your order is ready for pick-up, delivery, or has shipped.

 

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⚠️ Missed Pick-Ups / Undeliverable Orders

    •    Orders not picked up within 5 business days may be considered forfeited.

    •    Re-delivery or late pickup may incur a fee.

    •    We are not responsible for orders left unclaimed after multiple attempts.

PRIVACY POLICY

We value your trust and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you shop or participate in fundraising with The Popcorn Box Atlanta.

 

What We Collect

 

We may collect the following information:

    •    Name and contact information (phone, email, shipping address)

    •    Payment details via secure third-party processors

    •    Order history, preferences, and fundraiser participation

 

How We Use It

 

Your information is used for:

    •    Processing orders and shipping

    •    Sending receipts and order updates

    •    Fundraiser tracking and reporting

    •    Customer service communication

    •    Occasional promotions, updates, or fundraising notifications (you may opt out at any time)

 

Data Protection

    •    We use secure platforms to process and store all customer data

    •    We do not sell, trade, or rent your personal information to third parties

 

Cookies & Analytics

 

Our website may use cookies to enhance your browsing experience and gather anonymous traffic insights.

 

Fundraising Privacy

 

Personal seller and customer data collected through our fundraising platform is used strictly for reporting, tracking, and communication related to the fundraiser.

 

If you have questions about your data or would like to opt out of communications, please contact us at contact@thepopcornboxatl.com.

 

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